What are the advantages of fiber internet?
You can download large amounts of data and huge files very quickly and stream videos with no lagging or buffering slowdowns. Because it is delivered directly from Empire Access to your home or business via light, there is no chance of electrical or other wireless device interference.

How does fiber internet compare to cable and DSL in terms of speed?
Fiber internet speeds can be up to 100x faster, depending on your existing service and download speed level.

Is a fiber internet connection “shared” with others?
No, you get your own dedicated, all-fiber connection. Speeds are never impacted by others in your area.

Are there any limits on data usage or slowdowns for heavy use?
No, your monthly plan includes unlimited data.

When several people are on the fiber network at the same time, will the internet speeds slow down?
No, fiber internet from Empire Access delivers very consistent speeds, even during times of peak internet use and/or when multiple individuals are online simultaneously.

Do people like fiber internet technology?
Yes. Fiber customers show higher satisfaction ratings (3.8/4) in every category, outdoing cable (3.6/4), and DSL (3.6/4).

What are the different internet service levels?
There are a variety of download/upload speed choices for businesses and homes.

What is fiber TV?
Rather than transmitting analog TV signals via wires, fiber TV transmits signals digitally by converting them into binary codes (1s and 0s).

What are the advantages of Empire Access’ Fiber TV?

  • Extra-sharp picture quality
  • Add-ons like Digital Video Recorder (DVR) service and Whole Home DVR
  • Local network affiliate channels*
  • Popular channels you and your family want
    • Disney, Lifetime, Hallmark, CNN, The Weather Channel, ESPN, Fox Sports 1, and many more

Do you offer bundles that include Fiber TV?
Yes, we do. Click here for an overview of different packages.

If I transfer my existing landline phone service to Empire Access, do I have to change my number?
No, you can keep your current phone number.

Do you offer unlimited calling?
Yes. Our plans come with unlimited nationwide calling within the continental United States.

What is Empire Access’ policy on privacy and security of phone records?
We ensure your information remains private and secure because we comply with CPNI (Customer Proprietary Network Information) rules and regulations set by state and federal authorities.

Do you offer voicemail?
Yes!

How do I setup my voicemail?
Some customers may be asked to provide their voicemail box number. This is your 10-digit telephone number. The default password is 0000.

  1. To send calls to voicemail when your telephone line is busy, press *90, listen for stutter dial tone then press *11, wait for voicemail to answer and then hang up.
  2. To send unanswered calls to voicemail, don’t answer the telephone. Press *92 and wait for stutter dial tone. Then, press 4*11, wait for voicemail to answer and then hang up.

    NOTE: The 4 stands for the number of times your telephone will ring before voicemail answers. It can be set from 2-8. Just replace the number you want for the 4.
  3. To change your password, record your name, add a customer greeting, or change personal options, press 4 and follow the directions.

How do I check voicemail messages from my home phone?

  1. Press *11
  2. As soon as you hear your message start, press #
  3. Enter your password
  4. Follow the instructions

How do I check voicemail messages from a different phone?

  1. Dial 1 (570) 549-7111
  2. Enter your mailbox number (your 10-digit phone number)
  3. Enter your password, and then push #

How do I remove the voicemail feature from my phone?
To stop sending calls to voicemail when your telephone line is busy, press *91, and listen for the stutter dial tone.

To stop sending unanswered calls to voicemail, press *93 and listen for the stutter dial tone.

Why should I choose Empire Access for security and automation?
We’ll perform a free home security assessment – where we look at your home from the eye of a burglar and show you …

  • Blind spots criminals typically exploit
  • Common places intruders look to gain entry
  • Weaknesses in your current security system

… and then we’ll deliver a customized security solution to address all areas of concern with features like:

  • 24/7 monitoring and video recording
  • Motion detection alerts
  • Ability to lock or unlock any doors when you’re away
  • Operate the entire system remotely

How do I know if something is amiss at my property?
When changes occur, such as doors opening or loss of power at a location, you’ll receive an automatic alert. We also offer a live video feed feature over a secure internet connection so you can see what’s happening in real time.

What does “streamline with automation” mean?
You can configure your system to perform tasks automatically, including thermostat adjustments and turning lights on and off.

What is Auto Pay?
Auto Pay allows you to pay your Empire Access bill on a recurring basis via direct debit from your selected savings or checking account.

Who can sign up for Auto Pay?
All Empire Access customers are eligible to use Auto Pay.

What services are eligible for Auto Pay?
Auto Pay can be used in conjunction with any of the services you have with Empire Access.

How does Auto Pay work?
Empire Access establishes a secure electronic funds transfer relationship with your bank. The appropriate amount due is deducted from your bank account and credited to your Empire Access account. The transaction will take place 5 business days prior to the due date. You will continue to receive a monthly statement that reflects the payment to be automatically withdrawn from your account.

How can I sign up for Auto Pay?
You can download, print, and return a Auto Pay enrollment form found here.

What are the benefits of Auto Pay?

  • It is free, no checks or stamps are needed
  • It saves you time, no trips to the bank or post office
  • It is worry free, your payments are withdrawn automatically

Award-Winning Internet Service Provider

Empire Access continues to win accolades for our unwavering commitment to excellence.

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When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service … can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services…

- Steve A.

I have to say that everyone that I have dealt with at Empire has been top notch… At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked…

- Joe C., Hunt Hollow Ski Club, Naples, NY
Hunt Hollow Ski Club, Naples, NY

I would just like to add that I am very happy that I changed providers! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, thank you for everything.

- Sidney P., Hornell, NY
Young Woman Smiling

Fiber connectivity is amazing, and so are the folks who brought it to my house and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.

- Jason T., Big Flats, NY
Happy Fiber Customer

They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service.

- Eric M., Corning, NY
Smiling Man

We are very thankful to Empire Access for selecting our area to be our service provider for fiber optic high speed internet and phone service. We are very happy with the speed they provide along with the unlimited data. My husband and myself were very impressed with everyone that we dealt with…

- Veda M., Elmira, NY
Happy Fiber Customer

Proud to Serve New York State & Pennsylvania

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Customized cost-saving solutions for internet, phone, TV, and security over a 100% fiber connection.

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