Who We Are

Empire Access is one of the area’s leading telecommunications companies, providing the latest communication technologies for business and home customers. Empire has provided communications services for over 100 years, as a family-owned company now thriving under the third generation. Our company currently operates in New York and Pennsylvania, serving Upstate New York and Northern Pennsylvania.

Today, Empire delivers communications services and solutions to a variety of customers ranging from retail, manufacturing, wineries, banks, schools, and law enforcement to residential. As our company continues to grow and evolve, our focus remains on exceeding our customers’ expectations with high quality service.

What We Offer

Empire Access offers businesses and consumers customized cost-saving solutions for phone, Internet, and security systems over a dedicated fiber optic connection. By leveraging the benefits of a fiber optic connection, it allows us to meet the diverse and changing needs of our customers.


  • Local service with long distance options
  • Advanced calling features
  • Voice mail with e-mail notifications
  • Toll-free numbers 
  • Conferencing


  • 100% dedicated fiber optic connection
  • Scalable Internet options
  • High-speed Internet up to
    1 Gbps download
  • Static IP address

Security and Monitoring

  • Protect your home and business
  • 24/7 monitoring
  • Stay in control with automation
  • Remote video monitoring


  • Crystal-clear HD picture quality
  • On demand
  • Restart and TV recording 
  • Over 200 channels available
  • Local and international channels available
  • Weather app included with live radar

Why EmpireAccess?

  • Over 100 years of dedicated, proven telecommunications service and expertise
  • Family-owned and operated
  • Locally operated 24/7 Customer Service Center
  • Local, personalized, attentive service
  • High-quality products/services and ongoing innovation for phone, Internet, and security systems and monitoring
  • One bill for all services

Why Fiber

  • The latest technology for superior communications
  • Outstanding reliability and uptime
  • Unparalleled speed and capabilities
  • Dedicated 100% fiber optic connection


See what our customers are saying!


"I have to say that everyone that I have dealt with at Empire has been top notch. I was honestly surprised at the pride and knowledge that they had, and they actually were following up to see if everything was working the way it should. At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked. We also have a sense of partnership, meaning that our voices will always be heard by someone who actually cares about our business."

– Joe Callaghan, General Manager - Hunt Hollow Ski Club, Naples, NY

"They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service."

– Eric M., Corning, NY

“Fiber connectivity is amazing, and so are the folks who brought it to my house, and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.”

– Jason T., Big Flats, NY





“We are very thankful to Empire Access for selecting our area to be our service provider for fiber optic high speed internet and phone service.  We are very happy with the speed that they provide along with the unlimited data.  Both my husband and myself were very impressed with everyone that we dealt with from when we first signed up to the very efficient, friendly and helpful installer.”

– Veda M., Elmira, NY





“The tech that hooked up my service did an awesome job setting up and explaining everything. He was very fast and easy to talk to. He's a great asset to your company. THANK YOU”

James, Canandaigua, NY

“In the past, when I had a group of photos to upload at night for a slide show, I would typically get the upload started and go to bed and post the slide show in the morning. It would take an hour, maybe two hours, depending on the size of the slide show, to upload the photos. Now we have broadband through Empire Access. It took only 10 minutes to upload this slide show.”

– Howard Owens, Publisher - The Batavian - Online News. Community Views, Batavia, NY

"Wow!  Just wow!!  I’ve been interested in fiber optic internet access ever since I heard about it several years ago. When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service. Their agents are available 24/7, I easily access an agent, and I get to speak with somebody local. Can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services. Please give them a chance!!"

– Steve A.

“I would just like to add that I am very happy that I changed providers ! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, Thank you for everything.”

– Sidney P., Hornell, NY