Empire Access offers a wide range of phone products and services from local and long distance calling, to conferencing services, and state-of-the-art IP phones.  We have over 100 years of experience in providing telephone services to our customers.  Whether you have one or 50 lines, we have the expertise to provide outstanding service backed by local customer service and support.

Local and Long Distance Services

• High quality phone service at a competitive price
• Keep your current phone numbers – we can seamlessly transfer your numbers when you switch to us
• Unlimited local and long distance calling plans
• Great in-state and out-of-state rates
• Advanced calling features to enhance productivity

Unified Messaging/Voice Mail Service

• Manage your voicemail from anywhere
• Get the “voice mail to e-mail feature”
• Web access to your account

Conferencing Services

• Personalized conference bridge to connect multiple individuals
• Save time and money by conducting conferences via phone
• Choose from basic to on-demand conference calling
• Basic conference calling is perfect when you don’t require advanced features and controls
• On-demand conference calling adds use of a Web portal to manage your conference calls

Virtual Call Center Management

• Records all inbound and outbound calls
• Manages your inbound call queuing
• Allows agents to work in your call center, or from any location or phone number
• Monitors call center activity in real time
• Provides statistics to enhance efficiency
• Virtual call center is hosted at our secure location so you don’t have to buy any extra equipment

Toll-Free Number

• Give your customers an easy, no-cost way to connect with your business

Hosted Phone Services

• PBX or key system replacement
• IP phones featuring state-of-the-art technology
• Excellent voice quality for crystal clear communications
• Easy to use and navigate
• Empire Access manages your phone service