About Us
Our History
Established in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has evolved into a leading communications provider serving Upstate New York and Northern Pennsylvania.
Offering a diverse range of services—including high-speed fiber-optic internet, TV, phone, and advanced security solutions—Empire Access meets the needs of both businesses and consumers. As we continue to expand into new areas, Empire Access remains committed to delivering local, personalized customer service.
Empire Access has received accolades for its commitment to excellence. Notably, PC Mag recognized us as the fastest internet service provider in the Northeast.
Connecting Communities
Empire Access prides itself on our mission to unite communities with high-speed fiber internet solutions rooted in family values. With over a century of experience, we aim to provide exceptional, reliable, and affordable services, empowering individuals, families, and businesses—bridging the gap between possibility and success.
Living and working in the communities we serve, our values are seen close to home, through community engagement, volunteering, and partnerships that uplift and inspire.
Empire Access Leadership
Our leadership team is comprised of industry professionals committed to delivering reliable, high-quality fiber internet service to the communities we serve. With a strong focus on innovation and customer satisfaction, our team drives the company’s continued expansion and excellence.
CEO
CFO
CCO
VP of Network Operations
VP of Service Delivery
VP of Sales
Director of Outside Plant Engineering
Director of Field Operations
Director of Marketing
Award-Winning Internet Service Provider
Empire Access continues to win accolades for our unwavering commitment to excellence.
When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service … can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services…
I have to say that everyone that I have dealt with at Empire has been top notch… At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked…
I would just like to add that I am very happy that I changed providers! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, thank you for everything.
Fiber connectivity is amazing, and so are the folks who brought it to my house and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.
They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service.
We are very thankful to Empire Access for selecting our area to be our service provider for fiber optic high speed internet and phone service. We are very happy with the speed they provide along with the unlimited data. My husband and myself were very impressed with everyone that we dealt with…
Get started with Empire Access
Customized cost-saving solutions for internet, phone, TV, and security over a 100% fiber connection.
Online pricing is available to residential customers only.