About Us

Our History

Established in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has evolved into a leading communications provider serving Upstate New York and Northern Pennsylvania.

Offering a diverse range of services—including high-speed fiber-optic internet, TV, phone, and advanced security solutions—Empire Access meets the needs of both businesses and consumers. As we continue to expand into new areas, Empire Access remains committed to delivering local, personalized customer service.

Empire Access has received accolades for its commitment to excellence. Notably, PC Mag recognized us as the fastest internet service provider in the Northeast.

Connecting Communities

Empire Access prides itself on our mission to unite communities with high-speed fiber internet solutions rooted in family values. With over a century of experience, we aim to provide exceptional, reliable, and affordable services, empowering individuals, families, and businesses—bridging the gap between possibility and success.

Living and working in the communities we serve, our values are seen close to home, through community engagement, volunteering, and partnerships that uplift and inspire.

A white utility truck with "Empire Access" branding is parked on a street, showcasing their commitment to connectivity. A worker, emblematic of the values found on their About Us page, is elevated in a safety-equipped bucket. Trees and power lines stretch across the background.
Award-Winning Internet Service Provider

Empire Access Leadership

Our leadership team is comprised of industry professionals committed to delivering reliable, high-quality fiber internet service to the communities we serve. With a strong focus on innovation and customer satisfaction, our team drives the company’s continued expansion and excellence.

Kevin Dickens, CEO, Empire Access, Fiber Internet
Kevin Dickens
CEO
Russ Eliason, CFO, Empire Access, Fiber Internet
Russ Eliason
CFO
Jill Fritz, CCO, Empire Access, Fiber Internet
Jill Fritz
CCO
Joe Gottwald, Director of Network Operations, Empire Access, Fiber Internet
Joe Gottwald
VP of Network Operations
Bill Doran, VP of Service Delivery, Empire Access, Fiber Internet
Bill Doran
VP of Service Delivery
Bob VanDelinder, VP of Sales, Empire Access, Fiber Internet
Bob VanDelinder
VP of Sales
Eric Finnemore, Director of Outside Plant Engineering, Empire Access, Fiber Internet
Eric Finnemore
 Director of Outside Plant Engineering
Dave Kalbfus, Director of Field Operations, Empire Access, Fiber Internet
Dave Kalbfus
Director of Field Operations
A person wearing a blue suit and tie smiles confidently, standing outdoors with blurred greenery in the background, embodying the professionalism and warmth you'd expect from Empire Access.
Mark Lamendola
Director of Marketing

Award-Winning Internet Service Provider

Empire Access continues to win accolades for our unwavering commitment to excellence.

Learn More

When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service … can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services…

- Steve A.

Proud to Serve New York State & Pennsylvania

Get started with Empire Access

Customized cost-saving solutions for internet, phone, TV, and security over a 100% fiber connection.

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Online pricing is available to residential customers only.