Improved home internet speeds now available in NY and PA at no additional cost

Prattsburgh, NY, March 5, 2024 – Empire Access, a Northeast fiber-based internet service provider, today announces that it has improved its internet throughput speeds, offering residential customers a 10x speed bump for uploads.

Base upload and download speeds for residential plans now deliver a minimum of 500 Megabits per second (Mbps), with symmetrical 1 Gigabit speeds also available. Until now, residential customers were offered a minimum of 500 Mbps/50 Mbps. The improvements are effective as of March 1, for all new and existing residential customers at no additional cost.

Symmetrical speeds offer Empire Access’ residential customers, equal upload and download speeds, eliminate speed discrepancies, and create a larger capacity to deliver data more efficiently. Symmetrical speeds are designed to provide customers with enhanced speed and reliability, especially for heavy online users who rely on the internet for working or learning from home, gamers, and homes with multiple users. For many residential customers, especially those in rural areas, this is a unique experience not offered by other providers.

“This is a big moment for us to bring together our internet speeds across home owners,” stated Jim Baase, CEO at Empire Access. “We believe that fast and reliable internet is the backbone of our everyday lives, so we want to make sure that all of our customers have access to the best speeds available. It’s a big step that not every provider makes, but symmetrical speeds is a massive advancement in many of the communities we serve, especially with the bandwidth demands of modern day internet and the rise of working from home. I’m proud of the Empire Access team for accomplishing this, and we look forward to continuing to serve our local communities.”

Additionally, the company’s customers in Scranton, PA, and Binghamton, NY, can expect 2 Gbps plans to be offered in the near future, as phase II of Empire Access’ build outs in those areas.

In addition to gigabit-speed internet, Empire Access provides leading phone plans, security, home automation, streaming, video monitoring, and more across its service area. All of Empire Access’ services are backed by its fiber optic broadband network which stretches across large areas of NY and PA to reach a number of underserved communities. As part of its home and business internet plans, Empire Access provides free installation, dedicated fiber connection, no data caps, and unlimited usage across its service area. Behind the success lies its deep-rooted connection in its service region, with locally-staffed 24/7/365 customer service, including its recently announced Scranton, PA, office.

If you have any questions about Empire Access’ symmetrical speeds, please call Empire Access at (833) 485-0519.


About Empire Access:

Founded in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has grown significantly as a local communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services from scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas while retaining a strong focus on local and personalized customer service. In 2017, 2018, and 2021, Empire Access has been awarded for Best Internet Service Provider in the Southern Tier region of New York, the Southern Tier Award as well as the best FLX Award. Empire Access was named the fastest Internet Service Provider in the Northeastern United States for two consecutive years by PC Mag. In January of 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners.

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When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service … can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services…

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I have to say that everyone that I have dealt with at Empire has been top notch… At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked…

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I would just like to add that I am very happy that I changed providers! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, thank you for everything.

- Sidney P., Hornell, NY
Young Woman Smiling

Fiber connectivity is amazing, and so are the folks who brought it to my house and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.

- Jason T., Big Flats, NY
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They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service.

- Eric M., Corning, NY
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We are very thankful to Empire Access for selecting our area to be our service provider for fiber optic high speed internet and phone service. We are very happy with the speed they provide along with the unlimited data. My husband and myself were very impressed with everyone that we dealt with…

- Veda M., Elmira, NY
Happy Fiber Customer

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