You can sign up using the auto pay enrollment form.

There are a variety of download/upload speed choices for businesses and homes, ranging from 500Mbps to 2Gbps.

Learn more on our residential fiber internet page or business fiber internet page.

When getting phone service you can keep your old phone number.

Yes. Our plans come with unlimited nationwide calling within the continental United States. Learn more about our residential phone plans or business phone plans.

Auto Pay allows you to pay your Empire Access bill on a recurring basis via direct debit from your selected savings or checking account.

You can sign up using the auto pay enrollment form.

Here are the benefits of Auto Pay:

• It is free, no checks or stamps are needed
• It saves you time, no trips to the bank or post office
• It is worry free, your payments are withdrawn automatically

You can sign up using the auto pay enrollment form.

All Empire Access customers are eligible to use Auto Pay.

You can sign up using the auto pay enrollment form.

Auto Pay can be used in conjunction with any of the services you have with Empire Access.

You can sign up using the auto pay enrollment form.

Empire Access establishes a secure electronic funds transfer relationship with your bank. The appropriate amount due is deducted from your bank account and credited to your Empire Access account. The transaction will take place 5 business days prior to the due date. You will continue to receive a monthly statement that reflects the payment to be automatically withdrawn from your account.

You can sign up using the auto pay enrollment form.

1. To send calls to voicemail when your telephone line is busy, press *90, listen for stutter dial tone then press *11, wait for voicemail to answer and then hang up.
2. To send unanswered calls to voicemail, don’t answer the telephone. Press *92 and wait for stutter dial tone. Then, press 4*11, wait for voicemail to answer and then hang up. NOTE: The 4 stands for the number of times your telephone will ring before voicemail answers. It can be set from 2-8. Just replace the number you want for the 4.
3. To change your password, record your name, add a customer greeting, or change personal options, press 4 and follow the directions.

Learn more about setting up and accessing your voicemail via our instruction guide.

1. Press *11
2. As soon as you hear your message start, press #
3. Enter your password
4. Follow the instructions

Learn more about setting up and accessing your voicemail via our instruction guide.

1. Dial 1 (570) 549-7111
2. Enter your mailbox number (your 10-digit phone number)
3. Enter your password, and then push #

Learn more about setting up and accessing your voicemail via our instruction guide.

To stop sending calls to voicemail when your telephone line is busy, press *91, and listen for the stutter dial tone.

To stop sending unanswered calls to voicemail, press *93 and listen for the stutter dial tone.

Learn more about setting up and accessing your voicemail via our instruction guide.

Empire Access Fiber TV offers a variety of TV channels. Visit our TV channel line up guides.

Yes, we do. Click here for an overview of different packages.

We ensure your information remains private and secure because we comply with CPNI (Customer Proprietary Network Information) rules and regulations set by state and federal authorities.

When changes occur, such as doors opening or loss of power at a location, you’ll receive an automatic alert. We also offer a live video feed feature over a secure internet connection so you can see what’s happening in real time.

Learn more about Empire Access security and home automation features.

Fiber TV (IPTV) uses a private dedicated fiber-optic network to deliver live TV channels through ISP-managed hardware, normally a set-top box. Streaming TV relies on public internet connections for on-demand content and select live options, prioritizing flexibility across devices.

Learn more about Fiber TV (IPTV) on our blog: What’s the difference between IPTV and Streaming

Rather than transmitting analog TV signals via wires, fiber TV transmits signals digitally by converting them into binary codes (1s and 0s).

Empire Access FIber TV has many avantages, such as:

Extra-sharp picture quality

Add-ons like Digital Video Recorder (DVR) service and Whole Home DVR

Local network affiliate channels*

Popular channels you and your family want, like: Disney, Lifetime, Hallmark, CNN, The Weather Channel, ESPN, Fox Sports 1, and many more.

• Blind spots criminals typically exploit
• Common places intruders look to gain entry
• Weaknesses in your current security system

We’ll deliver a customized security solution to address all areas of concern with features like:

• 24/7 monitoring and video recording
• Motion detection alerts
• Ability to lock or unlock any doors when you’re away
• Operate the entire system remotely

Learn more about Empire Access security and home automation features.

You can configure your system to perform tasks automatically, including thermostat adjustments and turning lights on and off.

Learn more about Empire Access security and home automation features.

You can download large amounts of data and huge files very quickly and stream videos with no lagging or buffering slowdowns. Because it is delivered directly from Empire Access to your home or business via light, there is no chance of electrical or other wireless device interference.

Learn more on our “Benefits of Fiber” blog post.

Fiber internet speeds can be up to 100x faster, depending on your existing service and download speed level.

Learn more on our comparison blog post.

No, you get your own dedicated, all-fiber connection. Speeds are never impacted by others in your area.

No, your monthly plan includes unlimited data.

Learn more about residential internet plans and business internet plans.

No, fiber internet from Empire Access delivers very consistent speeds, even during times of peak internet use and/or when multiple individuals are online simultaneously.

Yes. Fiber customers show higher satisfaction ratings (3.8/4) in every category, outdoing cable (3.6/4), and DSL (3.6/4).

Empire Access offers voicemail.

Learn more about setting up and accessing your voicemail via our instruction guide.